Good service. Didn't buy the car I was looking at but low pressure and accommodating. Could do with offering you a coffee though.
I contacted the dealership and made a complaint about the service I have received and what I believe to me a misdiagnosis of my vehicle during the warranty period.The issue was temporarily resolved using grease, however when it returned outside of the warranty period, the diagnosis changed completely, and I was quoted 1,300 to rectify the issue.The dealership didnt seem to follow their complaints procedure published on their website as the same person continued to handle my complaint, even when I requested it was escalated. Their complaints procedure provide 3 levels yet at no point was it escalated as requested, nor was I given the opportunity to speak to or email any of those outlined in the complaints procedure.When I called Vauxhall Head Office to make them aware of my complaint and the issues; and asked for them to get the dealership to escalate the complaint in line with their complaints procedure, I was advised they would contact them and discuss it.Fast forward around a month, the dealership had allegedly promised their Head Office they would be in contact via email to discuss my complaint and provide a resolution, however despite receiving numerous emails no resolution was offered.Feeling annoyed and frustrated, I left a 1-star review on Google explaining that I have a complaint open and pending, however the dealership doesnt seem to care. Following this review, the dealership advised Vauxhall Head Office they would send me a letter outlining my complaint and their resolution, but instead I received a solicitors letter demanding I remove the review and cease my complaint, or Ill be taken to a civil court. I couldnt believe it.I've now contacted the CEO of Vauxhall, PSA Group and GM for a resolve. It's such a shame it's come this this, I was a customer for over 6 years and this is how Im treated.
Absolutely amazing customer service! Always take my car here and I will keep doing it for the foreseeable future. Their staff always go above and beyond to help, I cant fault any of their services. The coffee and teas are top notch also. Dan Robinson makes a 10/10 cuppa.
This is what a car dealership should be like. They offer information and advice but don't ram sales down your throat like other dealers.They discuss your options clearly and concisely. Normally I steer clear of main dealers but will be using them for next service.
Really friendly, approachable and professional staff. No high pressure sales, it's about the right car and right service for the customer. They contacted me when they said they would and haven't cold called at all. Nothing is too big an ask, no questions are stupid. They have treated us with respect and Ave listened to our needs unlike any other dealership for other manufacturers. I can't recommended these fantastic people enough. If you are looking for excellent service, and a good range of vehicles please use this dealership!
Danetre Vauxhall is a UK Car Dealer based in Daventry, East Midlands. Danetre Vauxhall is located at West March, London Road, Daventry NN11 4SA, UK.
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